Shipping And Delivery

When will I receive my item

Item Processing Time

- There are different processing time for different items. However, we will try our best to prepare the item after you place an order on our website.

When will I receive my items after I place an order?

There are five key factors that will decide when you will receive your items.

shipping Method: Delivery time varies with shipping methods. For example: DHL, takes 7-10 business days while EMS takes 15-20 business days.
Time in transit varies depending on where you're located and where your package is coming from. The items that are stocked in US warehouse will be sent off within 24 hours from our Los Angeles centre.
Items in stock will be shipped out in 10 days. Items not in stock take longer to process and the time frame differs according to categories. Normally non-custom items not in stock will be shipped out in 4 days after payment. Items out of stock may cause delays in delivery.
Item Processing Time: There are different processing time for different items. You can check the processing time from product page; However, we will try our best to prepare the item ASAP after you place an order on our website.
Some unavoidable reasons.

We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.

But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.

How can I trace my order?

As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

Main shipping methods.

Expedited shipping - Delivery time is between 10 - 20 days to all major destinations, the fastest shipping method worldwide. Different items have different shipping costs, but all expedited shipping order will get a 50% discount on shipping costs.
Standard shipping - Delivery time is between 10 - 20 days to all major destinations, standard shipping costs less but takes a bit longer than expedited shipping. Note: The above delivery estimates do not include order processing time.

You can track your Items on 17 Track

Tips for choosing your desired courier

According to the length of time and circumstances in different countries，customers always expect to receive their items at specific time, therefore, different couriers are chosen.

You can choose your couriers based on a combination of the following:

A) Weight and dimensions of package.
B) The location：We are shipping from (city, state, country or region).
C) The location：We are shipping to (also called the destination country or region).

shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen.

How much does the shipping cost?

In most of case ,shipping is free.In some conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:

Weight and dimensions of package.
Your location we are shipping to (city, state, country or region, also called the destination country or region).

Customs & Import Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by customs, who is responsible for clearance of the items?
If the items are detained by Customs after the ship left the seller's country,Is the buyer responsible for clearance of the detained items?
If a very large order is delivered from China to my country, will customs seize my order?

Yes, it is possible. We suggest you ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

If custom duties are incurred, who is responsible?

Yes, it is possible. We suggest you ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

Which country or regions do we shipping to?

Heyseals.com can ship single item samples or large orders to WORLDWIDE.

You'd better note the import tax condition in your own country before ordering.